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Frequently Asked Questions
Frequently Asked Questions
Product Evaluation FAQ
Q: How can my company evaluate an H&A Scientific product?
A: A free, live Internet WebEx demo is a great place to start getting acquainted with our best-in-class products. Basically we will e-mail you a link that you will click on, after which you can then see our computer’s desktop where we are running the application. Using the telephone or Skype, our team of experts will be available to talk you through the demo.
Q: Are there other methods of product evaluation?
A: Certainly, it just depends on which of our stable, reliable products you want to try out. For every product, we have multiple methods of evaluation. Simply contact us, and we can find one that works for your company. For example, with PC/Chrom, we can send you a fully functional program that simulates data acquisition, thus allowing you to simulate an entire chromatographic run, including final report generation. For SLIMStat, please feel free to send us some data, and we will generate a final report for you based on your data.
Q: Does H&A Scientific present "on-site" demonstrations?
A: Yes, if it is feasible. Please note that since we travel frequently to visit existing and new customers, if we (or our associates) are in the area, we will be happy to provide you with an on-site demo. In any case, please contact us, and if your company requires an on-site demo, we will do our best to accommodate you.
Q: Do you have information other than the website that can be provided for product evaluation?
A: Yes, H&A Scientific has a variety of printed and electronic documentation/brochures available to aid in product evaluation. Simple go to Contact Us and pick "Gathering Information".
Ordering Information FAQ
Q: How do we request a price quote for an H&A Scientific product?
A: Contact us directly, either by submitting the "Contact Us" form on this website, e-mailing us directly at firstname.lastname@example.org, telephoning us at 252.752.4315, or faxing us at 252.752.9917. We will send you a quote within 24 hours. In some international geographic regions, we have Associates (Distributors) that you can contact directly for a quote. Their contact information is given at the bottom of the appropriate product page.
Q: How can we order one of your products?
A: Purchase Orders are the typical method of ordering our products. Of course, we are flexible, and frequently for products such as SLIMStat and PC/Chrom, we simply accept a Credit Card purchase over the phone. If applicable, you can also order a product directly from your local Associate (Distributor).
Q: What payment methods does H&A Scientific accept?
A: Within the USA, corporate checks, wire transfers, and credit cards are accepted. Outside the USA, wire transfers and credit cards are the typical method of payment, although we can accept some corporate checks from some regions (e.g. Canada).
Q: What bank should we send the wire transfer to?
A: For payment in US Dollars, contact us for banking information details for our bank here in the USA. For the convenience of our European customers, we also have a bank in Germany that accepts Euro payments. Again, please contact us for banking information details for payment in Euros.
Q: What credit cards are accepted by H&A Scientific?
A: Visa, Master Card, American Express, and several other credit cards are accepted. Please contact us for additional details.
Q: Does H&A Scientific have a quality system in place for its products?
A: Yes. We are proud to develop and validate our products for compliance with agency guidelines and requirements. See "Our Quality System" section of our website for additional information including fundamental areas of our Quality System (including Quality & Project Plan, Functional & Design Docs, Validation Master Plan, CAPA & Deviation System, Change Control, Maintenance Plans, among others)
Q: Are your stability management products validated?
A: SLIM (which includes SLIMStat and SLIM Report Generator) is a fully validated software system designed to be compliant with FDA and GAMP guidelines for software development and validation. It includes functionality for electronic records, audit trails, and and e-signatures rules of 21 CFR Part 11 as they related to "closed" systems. SLIM also features a GAMP 5 risk-based validation methodology that allows for a streamlined, yet comprehensive, ready-to-execute IQ/OQ validation package.
Q: Can any portion of the SLIM Suite be purchased separately?
A: The SLIM Suite includes SLIM, SLIMStat, and SLIM Report Generator (SRG). However, SLIMStat can be purchased and implemented as a stand-alone application.